Technical Writing Consultant
SUMMARY OF QUALIFICATIONS
Fred has deep experience on multiple consulting teams as a technical writer. He has specialized in all aspects of writing technical documents reflecting software analysis, design, development, and testing.
Fred also has extensive experience writing user stories, implementation plans and instructions, as well as white papers, training documentation, web content, advertising copy, Trade Studies, Cost Benefits Analysis, and proposals.
Having written both business facing and development facing documentation, Fred possesses a unique blend of analytical and business skills, including degrees in political science and economics, certificate in computer science, and graduate studies in political theory and Education.
Fred’s unique blend of skills includes experience with banking, and security, accounting, telecommunications, as well as health care, CMOS, wafer, and chip development, and various other applications.
Fred has experience with the complete array of Microsoft Office tools including Word, Excel, Visio, Project, Powerpoint, OneNote, Publisher and Outlook across platforms and business
Fred has outstanding leadership qualities, having mentored others throughout his career.
Written monthly and weekly reports including hardware and software Diagrams, PowerPoint presentations using and integrating word, excel VISIO
Experience in writing all types of Business and technical documentation including proposals, Executive Summaries, and advertising copy, web and blog copy.
Technical design Documentation, requirements gathering and analysis, business facing weekly and monthly reports converting technical language into business language as well as presenting business needs to development using understandable technical language.
CTG 12/2014 – 11/2015
Consultant Lead Writer Development and Business facing liaison
DWETL. Provided business facing documentation as part of a team building a Data Warehouse ETL for a health care customer. SQL-Server management studio, Excel, word, VISIO, .net Visual Studio. Developed and wrote Business requirements based on user stories in direct interface with the business representatives, management, and the end user. Provided weekly oral and written status reports as well as semi-monthly business reports to the stakeholders. Documented Features, Analysis, Unit, Functional, Systems, and End to End Testing results providing diagrams and business facing metrics.
Wellpoint 03/2012 – 12/2014
Consultant Lead Onshore Business Writer.
Gather analyzed and documented requirements assigned and scheduled resources Analyzed and Contributed to the writing of development documentation, and workflow diagrams. Responsible for developing and writing the compliance framework. Attend daily scrums leading two offshore teams documenting minutes and providing weekly and monthly reports to the business. Liaison between Wrote operations documentation as well as implementation documentation and training manuals.
ADP – Completed
Consultant Lead Writer Business/Analyst San Dimas, Ca 09/10-02/12
Wrote operational and implementation reports as well as weekly and monthly status reports directly to the business stakeholders. Wrote operational compliance reports for the federal government and various sate governments. Transmitted to government agencies, from multiple platforms to LINUX/UNIX to transmission. XML and eNET Documents As well as the compliance conversion. Worked seamlessly with business clients, vendors, developers, designers, and testers. Met regularly and provided scheduling and documentation of off shore team accomplishments and performance.
Kaiser – Completed
Consultant QA Manager Burbank, Ca 04/10-08/10
Using Project scheduled and coordinated all resources from multiple departments to insure full scale requirements with business rules and features. Gathered requirements and wrote the BRD. SQL/SERVER managed Studio windows, web based, mainframe, manual and automated test execution, working with on shore and offshore teams. HP Quality Center HP ALM, MVS. Hl7 C#, QTP, selenium, scripts, framework, white and black box. Set up various network configurations for testing purposes including clients and servers having various RDBMS. For various applications including membership billing. Batch and online.
- Agile Embedded with the development team
- Entered documentation into a HP ALM/Quality Center to produce accurate traceability matrixes
- Produce HP Quality Center ALM/Reports for Management
- Gather, Analyze, Review and document business Rules Use Cases, and requirements Review and write Requirements
- Wrote weekly and monthly business reports
- Provided operation diagrams and documentation
- Wrote training manuals
- Wrote BRD
- Analyze, review and update as necessary design documentation according buinse compliance
- Analyze, review, and update as necessary test Plans, Test Cases, Test Procedures, Test Scripts to insure business compliance and operational integrity
- Provide weekly and monthly business facing reports
- Shell Scripts for backend validation
- Using MS Project Assign and Schedule teams from multiple departments working closely with department heads.
- Using project and meetings with business department heads coordinated the department teams’ time and efforts.
- Decomposing and documenting business reports on performance and operational messaging messages to insure correct transmission, routing and data authenticity into business reports
- Generate SQL scripts for excel reports to the business
- Documented and prioritized defects into weekly and monthly reports for the business logged defects
- Validated multiple reports, including multi-product and usage invoice
- WINDOWS Word, Excel, Visio, Project, and Outlook, UNIX, and MVS, CA Autopsy’s Mainframe platforms
- Analyze and validate and produce Validate Crystal reports for management
- SQL/Server management studio documenting backend results.
CSC, El Segundo, CA 12/06 – 09/09
Senior Technical Designer Full Time Employee
Analyzed, reviewed, and updated as necessary development design documentation to insure business compliance. Analyzed, reviewed and updated vendor provided documentation to insure business compliance
Wrote weekly and monthly reports for business management on compliance with the telecom applications and other communications billing and financial applications business rules, requirements features, vendor updates, and requirements
Using MS Project Responsible for scheduling, planning, working with on shore and off-shore teams, and performance.
Wrote documentation to set up client/server networks as necessary for testing including Linux and sequel/server.
Wrote design documentation and business specifications for more than 10 unique messaging systems
Reviewed analyzed and updated test methodologies at the functional, systems and integration testing, and user acceptance testing levels (UAT). To insure business compliance.
Responsible for documenting 15 different vendors supplied uniquely formatted data streams to insure absolute business requirements on multiple platforms. Insured proper adherence to business encryption standards
Union Bank, Los Angeles, CA 09/06 – 12/06
Consultant Documentation Quality Specialist
Due to management resource leaving the project unexpectedly with little or no work completed by the due date. I the wrote the Test Strategies document while gathering the business requirements from the business VP in charge.
Providing daily verbal reports on progress to the VP.
Provided weekly management reports to the VP.
Wrote web page content, including advertising content.
Independent Consultant, Digital Insight , Calabasas, Ca 05/06 – 08/06
Consultant Lead Writer Mentor
Attended all design meetings with designers and business and marketing executives. Gathered, Analyzed, derived, and wrote requirements. Wrote BRD for a large-scale banking project, including all aspects of banking including security and multi-factored authentication. Wrote test strategies document including scheduling and resource management.
Kaiser Permanente, Pasadena, CA 12/05 – 04/06
Consultant To Quality Assurance
Performed requirements gathering and analysis, wrote BRD Reviewed, Analyzed and rewrote business requirements to insure business compliance Reviewed and analyzed and rewrote design and development documents to insure business compliance. Reviewed analyzed and updated al testing documentation to insure requirements traceability and business compliance. Reviewed and analyzed and rewrote test producers.
Rational Unified Process (RUP)
Systems Network Architecture
Distributed Systems IEEE standards and Ethernet LANs
Certificate Computer Science
BA, San Jose State University
Graduate Studies San Jose State University Political Science
Graduate Studies at University of southern California, Education.